Q: What if the birthday on my ID is different from the one on my Roblox account?Ī: Don’t worry. ![]() To learn how Roblox processes your personal and biometric data, refer to the Roblox Privacy Policy and Roblox Biometric Privacy Notice. We use date of birth to ensure that the age on your account is accurate. Once verification is complete, we anonymize your identity and discard any personal data we collect from your documents except your date of birth. Q: How do I know when my age is verified?Ī: After you finish submitting your document and selfie for verification, In Settings > Account Information, you should see an indicator under your birthday that says “Age Verified” with a checkmark next to it.Ī: We use advanced image processing technology to ensure your documents are legitimate, and that you are in fact who you say you are. Documents in certain countries may also take longer than others, such as when non-Roman characters are present. ![]() Blurry images will take a longer time to process. What is happening?Ī: Make sure the image you capture is clear and the entire document is in the frame. Q: After uploading my ID, my verification has been pending for a long time.
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